Last Updated: April 10, 2023

Welcome to Neo Infotech! This Cancellation & Refund Policy outlines the terms and conditions under which cancellations and refunds are processed for our digital products.

1. Cancellation Policy

You have the right to cancel your order for digital products within a specified period from the date of purchase. The cancellation period and conditions may vary based on the specific product you have purchased. Please refer to the product-specific terms outlined upon purchase for details on the cancellation process.

2. Refund Policy

Refund requests are considered under the following circumstances:

• Product Defect: If the digital product is defective or does not meet the specifications outlined on our website, you may be eligible for a refund. Please contact us at hello@neoinfotech.digital within a reasonable time frame to report the issue.
• Non-Delivery: If you do not receive the digital product within the specified delivery time, you may be eligible for a refund. Please contact us promptly to address the non-delivery issue.
• Other Circumstances: Refund requests for reasons other than product defects or non-delivery will be considered on a case-by-case basis. Please contact us to discuss your specific situation.

3. How to Request a Refund

To request a refund, please follow these steps:

• Contact us at hello@neoinfotech.digital and provide detailed information about the issue, including your order number and a description of the problem.
• We will review your request and, if eligible, process the refund within a reasonable timeframe.
• Refunds will be issued to the original payment method used during the purchase.

4. Exceptions

Please note that certain products may have specific terms and conditions that override this general policy. Any exceptions to the Cancellation & Refund Policy will be clearly outlined at the time of purchase.

5. Contact Us

If you have any questions or concerns regarding our Cancellation & Refund Policy, please contact us at hello@neoinfotech.digital.

Thank you for choosing Neo Infotech.

Best regards,